This Privacy Policy explains how BetPro collects, uses, stores, and protects your personal information as a registered member in Malaysia. We are committed to ensuring your privacy is safeguarded to the highest security standards at all times.
Before reading our full policy, here are the core principles that shape how BetPro manages and protects the personal data of every member.
All personal information and financial transactions you submit to the BetPro platform are protected with 256-bit SSL encryption — the same security standard used by Malaysia's major banks such as Maybank and CIMB to protect their customers' data online.
BetPro has never and will never sell, rent, or transfer your personal information to any third party for marketing or other commercial purposes without your explicit consent. Your information is collected solely for platform operations and applicable legal compliance.
As a BetPro member, you have the right to access, correct, delete, or transfer your personal data at any time. Data-related requests can be submitted through BetPro's support team and will be processed within the timeframes prescribed by applicable law.
BetPro's Privacy Policy is drafted in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that all our data management practices remain compliant with applicable laws in Malaysia at all times.
BetPro only collects information that is genuinely necessary for platform operations, identity verification, and regulatory compliance. We do not collect excessive or irrelevant data purely for analytical purposes that offer no direct benefit to our players.
In the highly unlikely event of a data security breach involving your information, BetPro is committed to notifying affected members within the timeframe prescribed by applicable law, along with details of the steps being taken to address the situation.
BetPro (operating under betpro-app.com) is the data controller responsible for the personal information you provide when registering for and using our platform. By registering as a BetPro member, you acknowledge that you have read and understood this Privacy Policy. Please read this document carefully and contact us at support@betpro-app.com if you have any questions about how we manage your personal data.
BetPro collects several categories of information from members and users of our platform. Below is a detailed breakdown of the types of data we collect and their sources:
| Data Category | Examples of Information | Sources |
|---|---|---|
| Identity Information | Full name, national identity card or passport number, date of birth, gender | Registration form, KYC verification |
| Contact Information | Email address, Malaysian phone number, residential address | Registration form, profile updates |
| Financial Information | Deposit and withdrawal history, payment methods used (Touch 'n Go, GrabPay, DuitNow, FPX, etc.), transaction amounts in RM | Platform transactions |
| Gaming Activity Data | Betting history, games played, wins and losses, play duration | Platform usage |
| Technical Data | IP address, browser type, device type, operating system, cookie information | Automatically during platform use |
| Communications Data | Live chat conversation records, support emails, complaints submitted | Interactions with the BetPro team |
BetPro does not collect sensitive categories of personal data such as health information, political views, religious beliefs, or biometric data unless specifically required for compliance with a particular legal obligation and you have given your explicit consent for such collection.
BetPro uses the personal information collected for the following purposes, all of which are directly related to the operation of the platform and the services you use:
Under Malaysia's Personal Data Protection Act 2010 (PDPA), BetPro processes your personal data on valid legal grounds. Depending on the type of processing involved, the applicable bases are as follows:
Contract Performance: Processing required to fulfil BetPro's contractual obligations to you as a registered member — including processing of deposits, withdrawals, bonus credits, and account management — is carried out on the basis that it is necessary for the performance of the service agreement between you and BetPro.
Legal Requirement: Processing required to fulfil BetPro's legal obligations — including KYC procedures, AML compliance, and reporting to authorities where required by law — is carried out on the basis of legal obligations binding on BetPro.
Legitimate Interest: Processing for fraud prevention, platform security, usage analytics for service improvement, and responsible gaming is carried out on the basis of BetPro's and its members' legitimate interests, provided those interests do not override your fundamental rights and freedoms.
Consent: For any processing that goes beyond contractual, legal, or legitimate interest requirements — such as using your data for marketing communications you have opted in to receive — BetPro will obtain your explicit consent beforehand, and you have the right to withdraw that consent at any time.
BetPro does not sell, rent, or transfer your personal information to third parties for their own marketing or commercial purposes. However, there are limited situations where BetPro needs to share your personal information with certain parties to ensure the platform operates properly:
Payment Service Providers: BetPro shares the necessary transaction information with payment service providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and banks supporting FPX (including Maybank and CIMB) solely for the purpose of processing your deposits and withdrawals. These providers are bound by their own privacy policies and strict security obligations.
Technology Service Providers: Technology companies that provide platform infrastructure, cloud services, analytics, and other services supporting BetPro's operations may have limited access to data as needed to perform their functions. All such providers are bound by strict data processing agreements.
Game Providers: To ensure games function correctly, limited information related to your game session may be processed by game providers such as Pragmatic Play and PG Soft. These providers do not receive your full identity details and only receive the technically necessary session identifiers.
Legal Authorities: BetPro will disclose personal information to Malaysian law enforcement authorities or relevant regulatory bodies when required by law, court order, or valid legal process. In such circumstances, BetPro will disclose only the minimum information necessary.
BetPro never shares your bank account numbers, credit card numbers, or account passwords with any party. If you receive any communication claiming to be from BetPro that requests such information, please report it to our support team immediately as it may be a phishing attempt by a malicious third party.
BetPro implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. The key security measures we employ include:
All communications between your browser or app and BetPro's servers are protected with Transport Layer Security (TLS) encryption using 256-bit keys. This means all data transmitted — including login information, transaction details, and account data — cannot be read by any external party even if intercepted in transit.
Personal data stored in BetPro's systems is protected with database-level encryption. Passwords are never stored in plain text — they are processed using strong hashing algorithms. Sensitive financial information such as account numbers is stored using tokenisation, meaning the actual values are never held in our systems.
BetPro provides two-factor authentication as an additional security layer for your account. When 2FA is enabled, logging in from a new device or location requires verification via a code sent to your registered Malaysian phone number, making unauthorised access to your account significantly more difficult.
BetPro's security monitoring system operates 24 hours a day, seven days a week to detect suspicious activity, unauthorised access attempts, and potential cyber threats. Any anomalies detected are acted upon immediately by our technical security team.
Access to BetPro members' personal data within the organisation is restricted to employees who genuinely require it to perform their duties. All access to sensitive data is logged and audited on a regular basis. Employees with access to member data are bound by legally enforceable confidentiality agreements.
While BetPro takes all reasonable steps to protect your data, no security system is entirely foolproof. You also play an important role in keeping your account secure — use a strong, unique password for your BetPro account, enable 2FA, and never share your login credentials with anyone.
BetPro retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as required by applicable law. The following are general retention period guidelines for key data categories:
Once the retention period has expired and there is no longer a valid legal or business reason to retain the data, BetPro will delete or anonymise it in a secure and irreversible manner.
If you close your BetPro account, we will retain your personal data for the period required by law. However, your data will not be used for any BetPro marketing or promotional activities once the account closure takes effect.
BetPro uses cookies and similar tracking technologies to ensure the platform functions properly and to deliver a better user experience. The types of cookies we use are as follows:
You can manage cookie settings through your browser settings. However, disabling strictly necessary cookies will affect the functionality of the BetPro platform and may prevent you from logging in or using certain services. Disabling analytics and functional cookies will affect ease of use but will not block basic access to the platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a data subject have several rights regarding the personal information BetPro holds about you. These rights can be exercised by contacting the support team BetPro via email at support@betpro-app.com.
You have the right to request a copy of the personal data BetPro holds about you. BetPro will provide this information in a readable format within the timeframe stipulated by applicable law.
If you find that any personal information BetPro holds about you is inaccurate or incomplete, you have the right to request a correction. Corrections will be made within a reasonable timeframe once the request has been verified.
In certain circumstances, you may request that BetPro delete your personal data. This right is limited where processing is required for legal compliance or the resolution of outstanding disputes.
You may request that BetPro restrict the processing of your data in certain circumstances — for example, while the accuracy of the data is disputed or while a deletion request is under consideration.
You have the right to receive the personal data you have provided to BetPro in a structured, machine-readable format, and to transfer it to another data controller where technically feasible.
You have the right to object to the processing of your data carried out on the basis of BetPro's legitimate interests, including processing for direct marketing purposes. BetPro will cease such processing unless there are compelling grounds that override your rights.
To exercise any of the above rights, contact BetPro by email at support@betpro-app.com, stating the type of request, your account details (username or registered email), and the specifics of your request. BetPro may need to verify your identity before processing the request to ensure the security of your data. Processing times are subject to the limits set by Malaysia's PDPA.
Platform BetPro is intended strictly for individuals aged 21 and above. BetPro does not knowingly collect, process, or store any personal data from individuals under the age of 21. Should BetPro discover that personal information of an underage individual has been inadvertently collected, we will take immediate steps to delete that information and close the associated account.
If you are a parent or guardian who believes your child has provided personal information to BetPro, please contact us immediately at support@betpro-app.com so we can take the appropriate action without delay. BetPro takes the protection of children's data seriously and will cooperate fully in such situations.
BetPro reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or developments in the technology we use. The date of the most recent update is always displayed at the top of this page.
For material changes that significantly affect how we use your personal data, BetPro will notify you via your registered email address and/or an in-platform notification at least seven days before the changes take effect. You are encouraged to review this Privacy Policy periodically to stay informed about how we protect your information.
Continued use of the BetPro platform after any changes to this Privacy Policy are published will be considered your acceptance of the updated policy. If you disagree with the changes made, you have the right to close your account and request deletion of your personal data in accordance with the procedures set out in Section 8 of this document.
If you have any questions, concerns, or requests relating to this Privacy Policy BetPro or how we manage your personal data, you may contact us through the following channels:
If you are dissatisfied with the way BetPro has handled your privacy-related request, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia or the relevant regulatory authority under applicable Malaysian law.
Understanding the importance of data protection helps you make more informed decisions about which platforms you choose to use.
When you register on an online betting platform such as BetPro, you are entrusting that platform with highly personal information — your full name, ID number, phone number, email address, and MYR financial transaction history. BetPro does not take this trust lightly. It is a responsibility we have taken seriously from day one of our operations.
Many Malaysian players who are new to the industry are unaware of just how much information online platforms actually collect when they sign up. Beyond what you fill in on the registration form, platforms also collect technical data such as IP addresses, device types, usage patterns, and detailed gaming records. In the wrong hands, this information can be misused in a number of ways — from unwanted sales calls to more serious security threats.
This is why BetPro building our privacy and data security infrastructure not as an afterthought — it is a core part of the platform's architecture from the very start of its development. When you deposit RM 200 using Touch 'n Go eWallet or GrabPay to enjoy your favourite games on BetPro, you can be confident that the transaction is protected with the same level of encryption used by Malaysia's major banks to secure their customers' transactions.
One thing Malaysian players should understand is the distinction between data required for platform operations and data collected for marketing purposes. BetPro collects data to enable you to play, to verify your identity for legal compliance purposes, and to deliver effective customer support — not to sell to marketing companies or data brokers. Our policy is clear: your information is used to fulfil the services you request, and for no other purpose unrelated to the service relationship between you and BetPro.
Players who play Mahjong Ways 2 slots or Live Casino Baccarat tables on BetPro also generates gameplay data that we store in our systems. This data — which includes betting history, game outcomes, and usage patterns — is used by BetPro for responsible gaming purposes (to identify players who may need support), to resolve disputes should questions arise about game results, and for aggregated analytics that help us curate the games most enjoyed by our player community. We do not use individual gameplay data for profiling intended to manipulate your betting behaviour.
From a technical standpoint, BetPro applies a privacy by design approach to the development of every new platform feature — meaning privacy protections are built in from the design stage, not added at the end of the development process. This includes the principles of minimal data collection (only collect what is necessary), strict internal access controls (only staff who need it can access specific data), and clear data deletion procedures once data is no longer required.
For Malaysian players using local e-wallet apps such as Touch 'n Go or GrabPay to deposit into their account BetPro, it is important to understand that BetPro does not directly store your eWallet account information. When you make a deposit, the payment process is handled through the respective payment provider's interface, and BetPro only receives confirmation that the payment was successful along with the amount — without storing your eWallet login credentials or account number in our systems. This is an additional layer of protection that gives you peace of mind that your sensitive financial information remains safe even in the unlikely event of a data breach.
Finally, BetPro wants every Malaysian player who chooses our platform to know that their privacy is a genuine priority — not just a marketing statement. We provide this Privacy Policy in clear, straightforward English because we believe every member deserves to fully understand how their information is managed, without having to rely on translations or third parties to understand their own rights. If you have any questions or concerns after reading this policy, BetPro's support team is always available to assist you.
Questions frequently asked by Malaysian players about how BetPro manages and protects their personal data.
Register a free BetPro account and enjoy a safe, fair, and transparent online betting experience — with banking-grade data privacy protection for every Malaysian member.
By registering, you agree to the Terms & Conditions and BetPro's Privacy Policy. To play responsibly, please read Responsible Gaming Guide us. Age restriction: 21+.